Ibis takes a systems approach to diversity/cultural competency assessments for hospitals and healthcare systems. Using the Office of Minority's Health CLAS (Culturally & Linguistically Appropriate Standards) and the Joint Commission's Cultural Competency Standards, Ibis assesses the following areas:
1. Leadership Vision for Cultural & Linguistic Competence 2. Recruitment & Retention of Diverse Staff 3. Climate of Inclusion 4. Patient Satisfaction 5. Training/Education 6. Language Services (Interpreter Services; Bilingual Staff; Patient Materials; Signage; Notices etc.) 7. Data Collection on race, ethnicity, language needs etc 8. Community Collaborations and Relationships
The data is used to develop a strategic plan which provides the organization a roadmap for bridging the gaps based on best and emerging practices from leading healthcare providers.
The outcomes from the assessment help healthcare organizations:
- Become a world class healthcare provider - Provide culturally & linguistically competent quality care - Increase market share by reaching out to diverse populations - Increase market share by reaching out to diverse populations - Address healthcare disparities
